Using the Lync Logging Tool

This article will mainly serve as a field-reference in which customers can use to follow specific steps to capture SIP diagnostic logging and properly package it for review by anyone other than Microsoft’s Product Support team. Although there are already a number of how-to articles on using the native logging tools for OCS and Lync Server most cover just the… Read more →

How to find a Hostname for an IP Address

Click the Windows Start button, then “All Programs” and “Accessories.” Right-click on “Command Prompt” and choose “Run as Administrator.” Type “nbtstat -A %ipaddress%” at the command prompt in the black window that opens, substituting the IP address for “%ipaddress%“ Review the results and find the NETBIOS table. Locate a row where the type is “UNIQUE” and find the hostname of… Read more →

SCCM – Forcing an Endpoint Protection Scan on an individual computer

One of the many great new features on SCCM 2012 (SP1) is new Fast Channel/Client notification that among other things allows you to trigger a Endpoint Protection operation such as Full Scan. You can read all the fascinating details here: http://blogs.technet.com/b/configmgrteam/archive/2012/09/27/fast-channel-for-system-management.aspx There is a small “gotcha” however to be aware of to ensure you don’t accidentally trigger an operation on many… Read more →

Adobe Flash Deployment and Patching Using System Center Configuration Manager 2007 R2

In this post, I’ll go through the process to deploy and update Adobe Flash using System Center Configuration Manager 2007 R2 (SCCM) and a simple batch file. If you don’t have a license to distribute Adobe Flash, apply for one here http://www.adobe.com/products/players/flash-player-distribution.html.  It’s a simple process and gives you access to the offline msi installations of Adobe Flash. Once you have your… Read more →

Outlook 2013 – Not all search results are shown

Consider the following scenario. You are using Microsoft Outlook 2013. You are connected to an Exchange Server Mailbox Your Exchange email account is configured to use Cached Exchange Mode. In this scenario, your email folders may show a number of items that is less than expected. Additionally, older items may appear to be missing. At the bottom of the list… Read more →

Debugging BSOD

How do I use WinDBG Debugger to troubleshoot a Blue Screen of Death? Steps in a nutshell Create and capture the memory dump associated with the BSOD you are trying to troubleshoot. Install and configure WinDBG and the Symbols path to the correct Symbols folder. Use WinDBG to Debug and analyze the screen dump, and then get to the root… Read more →